Dispatch

How long does shipping take?

Delivery times vary by product. Always check the product page for the most up-to-date shipping times.

Estimated delivery times Netherlands & Belgium (Belgium sometimes 1 day extra) :

Tiles: Ordered before 12:00 on workdays = shipped the same day
Posters and canvases: 1-3 business days
Phone cases: 1-3 business days
Puzzles: 1-3 business days
Wine glasses, champagne glasses and beer glasses: 1-3 working days
Other glasses: 3-6 working days
Mugs: 3-6 business days
Acrylic glass: 3-6 working days
Blankets, pillowcases and towels: Approximately 1-2 weeks
Doormats: About 1-2 weeks
Jewelry and Christmas pendants: Approximately 1-2 weeks
Hoodie blankets: About 2-3 weeks
Sweaters with full-length print: Approximately 2 weeks
T-shirts, sweaters and hoodies with 1 print on the front: 3-6 working days
Hawaiian shirts and swim trunks: Approximately 2 weeks
Swimsuits and bikinis: Approximately 2-3 weeks
Leggings and sweatpants: About 2-3 weeks
Slippers, flip-flops and socks: About 2-3 weeks
Pajamas, underwear: About 2 weeks
Bucket hats: About 2 weeks

Can I have the gift sent directly to the recipient?

Absolutely! We don't include invoices, purchase orders, or pricing information in the packaging. So you can simply have the gift shipped directly to the recipient.

How much are the shipping costs?

Shipping costs are €4.95 for the Netherlands and Belgium and FREE above €75!

Ordering outside the Netherlands or Belgium?
-For the entire EU + Norway, Switzerland and the United Kingdom the shipping costs are €9.95
-For the United States, Canada, Australia and New Zealand, shipping costs are €12.95
-For all other countries the shipping costs are €14.95.

Can I track my order?

Yes, you can! Click here to track your order. Once your order has shipped, you'll receive an email from us with the tracking number and other relevant details.

I wasn't home, but my order was delivered to a collection point. But which collection point is it?

The tracking information you receive in your email shows that your package has been delivered to a collection point, but sometimes it doesn't specify which one. You'll receive a separate notification for this: often by email (check your spam and junk mail as well), sometimes by text message, and sometimes by a note in your mailbox, depending on the postal company.

Didn't receive any notification? Check which carrier shipped your package and visit their website. Enter your tracking code and postal code, and you'll see where your package is!

Below are some carrier tracking websites we use:

PostNL: Click here
Example tracking number: 3SXEKJ012345678

Bpost (Belgium): Click here
Tracking number examples:
LF012345678FR
LD012345678BE
LS 01234567 8 CH

DPD (NL): Click here
Example tracking number: 01234567891011

DPD (Belgium): Click here
Example tracking number: 01 23 4 5 6 7 8 9 10 11

DHL: Click here
Example tracking number: 3SWLT 01 23 4 5 6 7 8 9

UPS: Click here
Example tracking number: 101234567891234567

Colis Privé (Belgium): Click here
Example tracking number: Q10012345678B1000

GLS : Click here
Example tracking number: 123456789101

Cirro: Click here
Example tracking number: CINL0123456789101

Bringly: Click here
Example tracking number: BR123456
Please note: tracking is only accurate from the moment the package actually arrives at Bringly!

Peddler: Click here
Contact Peddler by email: helpdesk@peddler.com
Example tracking number: P200111111123456789

Other: In some cases, we also use other transport companies. You can then search the website yourself or send us a message at: info@iedereenblij.nl

Confirmation email

I didn't receive a confirmation email?

We always send a confirmation email after every order. You'll usually receive it within one minute of paying. Please also check your spam folder. If you haven't received an email after waiting 15 minutes, there might be a spelling error in your email address or something else went wrong. Send us an email at info@iedereenblij.nl and we'll be happy to help.

In the confirmation email and/or order status page, I see an image that doesn't include my own photo and/or text. Is this correct?

We usually show standard product photos with standard examples of mounting options. If you've entered everything correctly on the product page, you're guaranteed to receive the correct product. So don't worry!

Order and personalize

What should I pay attention to when ordering?

Texts

When printing personalized texts, do not use symbols or emojis, and only letters from the Latin alphabet (Dutch, English, etc.). Foreign characters will not be printed or may be printed incorrectly!

Photos

Please note that for personalized products with photos, only use sharp and well-lit photos. We accept all photos, but using photos that are too dark or blurry can produce undesirable results.

Final check

Always click "Preview" before adding an item to your cart to give yourself one last check that everything looks good. You can't change this later!

I can't upload a photo, what now?

Uploading a photo can take up to 30 seconds. If nothing happens, wait another 30 seconds. Still nothing happens? Try again with a different web browser or device. If you have any problems, please feel free to contact us at info@iedereenblij.nl - we're happy to help!

The background of my photo doesn't disappear automatically, what now?

Some of our products are designed to automatically remove the background from the photo you upload. If it doesn't, try cropping the photo again. Do this as best you can, minimizing unnecessary background, but don't crop out any important parts of the photo. If the background still doesn't disappear, your photo might not be clear enough. Try a different photo and see if it works then. If it still doesn't work, you can always send us a message at info@iedereenblij.nl, and we'll be happy to help!

Pay

What payment methods can I use?

We offer the following payment options: iDeal, Bancontact, Credit Card (Visa, Mastercard, American Express), PayPal, Klarna, KBC/CBC, Belfius, Apple Pay, Google Pay, Sofort, and Shop Pay.

Can I pay later?

Yes, please use the "Klarna" payment method.

Problems with orders

Can I change or cancel my order?

We'll always try to help you if you need to make changes, but we can't guarantee anything. We'll start processing your order as soon as possible after it's placed. This ensures you receive your order as quickly as possible, but leaves little room for adjustments. Therefore, we ask that you always carefully check that everything looks correct before placing your order!

I received a broken product, what now?

We package our products as carefully as possible, but unfortunately, we have no control over how the postman handles the package. Therefore, it sometimes happens that a mug, for example, arrives damaged. Don't worry, send us a message at info@iedereenblij.nl and we'll send you a new product free of charge as soon as possible!

Can I return something?

In general, all our products can be personalized. However, we sometimes offer non-personalized products temporarily, and these can be returned within 30 days without giving a reason.

Personalized products, on the other hand, cannot be resold because they are made especially for you and therefore unique. Therefore, these products are legally exempt from the 14-day cooling-off period that normally applies to distance selling. However, we will always work with you to find a suitable solution. So please feel free to contact us at info@iedereenblij.nl if you're not satisfied. We're only happy when you are!

If you received an incorrect, broken, or incomplete product, we will, of course, send you a new one free of charge!

Other questions

For further questions, please contact info@iedereenblij.nl - We're happy to help! 😀